Feature

The call you missed gets an answer in seconds

Voicemail asks the customer to wait. An automatic text reply gives them something to act on while they are still holding the phone. It is the simplest part of the Customer Capture Platform — and usually the part that pays for it.

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What is an automatic text reply?

An automatic text reply is a message sent to a caller the moment a call goes unanswered. It confirms the enquiry was seen, asks what the job is, and offers a way to book — instead of leaving the caller with voicemail.

Why does a text work better than voicemail?

Most callers never leave a message — they dial the next company instead. A text flips that: the conversation is already open, and the customer can answer on their own time without calling anyone back.

Who is this for?

Service businesses where the work happens away from the phone: plumbing, HVAC, electrical, cleaning, locksmiths, clinics and small offices that cannot staff a reception desk.

An unanswered call does not wait

When you are on a roof, under a sink or in front of a customer, the phone rings into nothing. The caller rarely leaves a message — they go back to Google and call the next name on the list. The job is gone before you even know it existed.

The damage is not one call. It is the same call every week, and every one of them was a customer who had already decided to buy.

How it works

A call to your number goes unanswered — SmartPulse detects it immediately.
A text goes out to the caller within seconds, in your own words.
The message can carry a booking link, a price range, or one qualifying question.
Their reply comes to you — or, on Growth and above, the conversation continues automatically.
Every missed call and its outcome is visible in one place, so nothing is lost.

What this actually changes

Calls you would never have seen turn into booked work, without hiring anyone to answer the phone and without stopping the job you are on. Put a number on it with the ROI calculator, or see pricing.

What you control

Separate wording for office hours, after hours and public holidays.
Sender name, so the message arrives under your business name.
A suppression list, so suppliers and staff never get an auto-reply.
Booking link on or off, per number.

Where it is included

Automatic text replies are included in every plan, starting with Essential. Growth adds continued conversation and review requests on top.

Frequently asked questions

How fast does the text go out?

Within a few seconds of the call ending. Speed is the whole point: response research consistently shows that the business which replies first wins the majority of service enquiries, and a reply that arrives ten minutes later competes against three companies the customer already called.

Can I write the messages myself?

Yes. Every template is editable, per number and per time of day. Most businesses run three: office hours, after hours, and holidays. You can include a booking link, a price range, or a simple question that tells you what the job is.

What happens when the customer replies?

On the Essential plan the reply lands in your inbox and you take it from there. On Growth and above SmartPulse continues the conversation, collects the address and job details, and offers a time slot before handing over.

Will this annoy people who called by mistake?

A single, clearly-signed message from a business the person just dialled is not intrusive, and there is no follow-up unless they reply. Numbers can also be suppressed so suppliers and staff never receive an auto-reply.

Does it work with my current phone number?

Yes. SmartPulse sits alongside your existing number rather than replacing it, so nothing on your business cards, vans or Google Business Profile has to change.