Your phone rings while you're on a job. SmartPulse reaches out right away.
SmartPulse answers missed calls automatically and helps you win the customer back. When you can't pick up, the caller gets a text within seconds, the job details are captured, and the enquiry never gets lost.
Call the demo number and experience what your customer sees. No commitment.
- Customer calls
- SmartPulse answers
- Job details captured
- You get the lead
- Problem
- Kitchen water leak
- Location
- Espoo
- Customer details
- Number saved
- Next action
- Call back / book a visit
You're on a job when the customer calls.
The phone rings
A customer needs a plumber right now.
You can't answer
You're at a customer's, driving, or have your hands full.
The customer moves on
If nobody answers, the job may go to another company.
SmartPulse is designed to handle that gap.
What happens when you can't answer?
- Step 1
Customer calls
A customer calls your business number and nobody can pick up.
- Step 2
SmartPulse answers
Within seconds the customer receives a Finnish text message and the conversation continues by SMS.
- Step 3
The right details are collected
SmartPulse asks only what matters for the job:
- What's the problem?
- Where is the property?
- How urgent is it?
- Is a visit needed?
- Step 4
You see the enquiry
You receive the captured details and can call back or confirm a visit. On the Growth plan SmartPulse can also offer free times from your calendar.
New enquiryUrgent- Problem
- Kitchen water leak
- Location
- Espoo
- Customer details
- Number saved
See what the conversation looks like
A real SmartPulse demo conversation in Finnish: missed call, text reply, details captured, appointment booked.
Example conversation from the SmartPulse demo account. Names and addresses are fictional.
Try it yourself
Don't take our word for it. Call and hear it yourself.
Example scenario: a customer calls about a plumbing emergency.
The call won't be answered – moments later you'll get a text and can continue the conversation as the customer would.
A typical plumbing call
- Problem
- Kitchen water leak
- Urgency
- Urgent
- Location
- Address given by the customer
- Contact
- Caller's number from the conversation
Details are captured from the conversation as the customer answers. If the customer doesn't share something, the field stays empty – SmartPulse doesn't guess.
SmartPulse handles the first contact.
Answering missed calls
Replies by text the moment your team can't get to the phone.
Understanding the need
Collects the information needed to understand the enquiry.
Keeping the enquiry
Keeps the enquiry organised so it doesn't disappear.
The next step
Helps move the customer toward the appropriate next step – on Growth, all the way to a booked appointment.
One missed call can mean one missed job.
SmartPulse is built around a simple problem: customers call when they need help. If nobody answers, they may call someone else.
SmartPulse helps you capture the enquiry even when you're busy.
How the enquiry reaches you
Illustrative example. Names and details are fictional.
- Customer
- Matti Meikäläinen
- Service
- Water leak
- Location
- Espoo
- Urgency
- High
- Source
- Phone
- Status
- New lead
See what one missed job could cost.
This is an estimate based on your assumptions, not a revenue guarantee.
Built for businesses that depend on answering customers.
Finnish company
SmartPulse Oy, Helsinki. Business ID 3655448-6.
GDPR and EU hosting
Customer data is processed in the EU in line with GDPR.
Designed for service businesses
Built for plumbing, electrical and other field-service companies.
Finnish-language conversation
Customers receive messages and replies in Finnish.
Questions plumbers ask
Does SmartPulse replace an employee?+
No. SmartPulse handles the first contact when nobody can answer. Your team still does the work and meets the customer.
Can SmartPulse speak Finnish?+
Yes. The conversation happens by text message in Finnish. SmartPulse does not answer the call with a voice – it responds to the missed call by SMS.
Can it take calls while I'm on site?+
When a call isn't answered, SmartPulse immediately texts the customer and continues the conversation. You see the captured details when you have a moment.
What information does it collect?+
What matters for the job: the problem, the location, how urgent it is, and how to reach the customer. The details come from the customer's own replies.
Can it work with my existing phone number?+
Yes – SmartPulse is designed to work with your existing business phone. The exact setup depends on your operator and is covered during onboarding.
Can it book an appointment for the customer?+
On the Growth plan, yes: SmartPulse checks your connected calendar (e.g. Google Calendar) for free times, offers them to the customer and confirms the booking. On Essential it captures the details and you follow up.
Where is customer data stored?+
In EU data centres, encrypted and in line with GDPR. Each business's data is isolated from every other business.
Can I try it before deciding?+
Yes. Call the live demo and experience the conversation yourself, or book a 30-minute demo where we walk through your company's situation. Onboarding starts with a 30-day trial.
Your phone rings. Your customer needs help.
Let SmartPulse answer when you can't.